Policies

NEW MONKEYS: Upon booking your first appointment, you will be asked for a valid credit card to hold your appointment.  Your card will NOT be charged unless you cancel less than 24 hours before your scheduled time or fail to show for your appointment (See RUDE MONKEY below). Arrive 5-10 mins before your appointment.  This allows time to check and to use the restroom.

EARLY MONKEY: Arrive 5-10 mins before your appointment.  Who knows, you might get in early.

LATE MONKEY: If you’re late, we may have to reschedule or modify your services. We run a pretty tight ship and one client running behind throws off the entire day and it is unfair to inconvenience an on-time client. 

HAIRY MONKEY: Please allow a minimum of 10-14 days of hair growth. We want to give you the best wax possible and if the hair is too short, we may ask you to reschedule.

RUDE MONKEY: If you are unable to make your appointment, please call to let us know. We understand that life can sometimes get in the way but cancelling your appointment with less than 24 hours’ notice or not showing is just rude and takes up a time slot that someone else might have enjoyed.  SEE UPDATED CANCELLATION / NO SHOW POLICY

NAKED MONKEY: If you find some missed hairs, we will clean them up at our expense.  Just let us know within 48 hours of your appointment.

NO MENAGE A MONKEY: We can appreciate that the first-time waxer might be nervous and would like a friend in the room for support or encouragement, but our policy is only the person receiving the service can be in the room. Our rooms are small and having a third person in the room interferes with the efficiency and quality of the service. The ONLY exception is the parent/guardian of a minor being waxed

MINOR MONKEY: You MUST be 18 years old or have a parent/ guardian present at your first appointment. Also, we reserve the right to refuse to perform any waxing service, based on our professional opinion, as to the appropriateness of the service.

GIFT MONKEY: Our Service Packages & Gift Certificates are non-refundable.

MONKEY LOVE: Finally, we all come in different shapes, sizes, and personalities.  No hurt feelings if you want to change estheticians.  We work as a team or more like a tribe.

SICK MONKEY:  We appreciate your understanding because our business is up in yours.

  • Masks are appreciated when entering The Monkey. 
  • If you feel sick, with a cold, flu, or any other symptoms, please reschedule your appointment.
  • We reserve the right to decline services for any client who exhibits signs of illness.